Pam Joins the Tekion Strategic Partner Program to Enhance AI Voice Capabilities

Pleasanton, CA, April 24, 2025 -  Tekion, innovator of the first cloud-native platform serving the entire automotive retail ecosystem, today announced a strategic partnership with Pam, one of the fastest-growing AI voice platforms in the automotive industry. Together, they will deliver an AI BDC agent that answers every service call—fully integrated into Tekion’s Automotive Retail Cloud (ARC) through Automotive Partner Cloud (APC) to streamline call handling and enable fast, secure data sharing.

Through this partnership, mutual dealer partners can leverage Pam’s voice technology to ensure every customer call is answered. Seamlessly integrated into Tekion’s ARC Service Scheduler, Pam can read existing ROs, opcodes and service availability to create and modify appointments as a human BDC agent would. Additionally, call data is automatically captured and logged, allowing dealership staff to focus on higher-value tasks, such as outbound engagement and service upsell opportunities.

“This partnership aligns with our mission to modernize dealership operations and improve both profitability and customer satisfaction,” said Bill Kennedy, Senior Director, Alliances at Tekion. “With Pam’s capabilities now integrated into ARC, dealerships capture more revenue opportunities, while delivering a better customer experience.”

"We designed Pam to be every dealership’s most reliable team member—handling calls 24/7, improving customer engagement, and driving revenue growth,” said Abdullah Baig, Co-Founder at Pam. “Our integration with Tekion makes it easier than ever for dealers to provide exceptional service while reducing operational strain.”

This partnership underscores Tekion's mission to modernize the automotive retail journey, improve consumer experiences and bring the highest efficiencies to dealerships through its cutting-edge ARC and APC platforms. APC focuses on driving innovation and efficiency through a broad spectrum of state-of-the-art APIs for Tekion’s partners, enabling seamless connectivity and ultimately delivering a better experience for automotive consumers.

About Pam Pam is a next-gen AI-powered receptionist and BDC support solution, built to help businesses manage customer interactions seamlessly. With its multilingual capabilities, intelligent call routing, and integrations with major dealership systems, Pam enables businesses to provide exceptional customer service 24/7, turning every interaction into an opportunity. 

Media Contact, Tekion: Marylou Hastert press@tekion.com Media Contact, Pam: Chaimaa Belkacemi, chaimaa@pamhq.com