Introduction 

Phaeton Automotive Group recently transitioned to Tekion as their dealership management system (DMS), a move motivated by the desire to find the right partner to enhance both employee and customer experiences. This strategic shift aimed to streamline operations and integrate seamlessly with their everyday processes. 

Choosing Tekion: A Partnership for Integration and Ease 

Criteria for Change 

The switch to Tekion was driven by Phaeton Automotive Group's need for a DMS that could not only integrate with their operational workflow but also resonate with their commitment to improving customer service. They sought a system that was intuitive and could meld seamlessly into the lives of both customers and staff. 

Transition Experience 

From the onset, Phaeton Automotive Group was struck by the user-friendliness of Tekion. The platform’s intuitive interface meant that staff required little to no training, facilitating a smooth transition and immediate adoption across the dealership. 

Operational Enhancements and Efficiency 

Multitasking and Mobility 

One of Tekion’s standout features is its ability to allow staff to multitask more effectively. Employees can manage entire service processes through a tablet, even in drive-through settings, which significantly speeds up operations and enhances the customer service experience. 

Effective Implementation 

The implementation of Tekion was remarkably smooth, with no disruptions from day one. The support from Tekion's team was pivotal in this seamless transition, highlighting the effectiveness of their customer support and technical assistance. 

Digital Transformation and Customer Interaction 

Enhancing Customer Interactions 

Customers have positively noted the dealership’s shift towards digital processes. The use of electronic signatures and the ability to handle transactions digitally on tablets in the drive-through have particularly stood out as innovative steps that enhance the convenience and speed of service. 

Paperless Environment 

Phaeton Automotive Group has successfully transitioned to a completely paperless environment within just three weeks of implementing Tekion. This move not only supports environmental sustainability but also reflects the dealership’s commitment to leveraging modern technology to enhance operational efficiency. 

Conclusion 

Phaeton Automotive Group's decision to partner with Tekion has proven to be a transformative step towards optimizing their dealership operations. The integration of Tekion has not only simplified workflows and enhanced customer interactions but also positioned Phaeton at the forefront of the digital transformation in the automotive industry. As they look forward, the partnership with Tekion is seen as a key component in their ongoing evolution and success in a competitive market.